LOLart Academy  (hereinafter referred to as "the School" or "we") places the highest importance on the protection of user privacy. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA)  of Canada and all applicable provincial laws. We are committed to safeguarding your personal data with the highest level of security and care. This policy provides a detailed explanation of how we collect, use, share, and protect your personal information.

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1. Types of Information We Collect

Personal Identification Information: We collect students' and parents' names, gender, date of birth, identification documents (passport, driver's license, student ID), residential addresses, email addresses, multiple phone numbers (home, office, mobile), and emergency contact details.

Educational and Academic Information: Comprehensive academic records including transcripts from previous schools, enrollment verification documents, teacher recommendation letters, course registration records, attendance records, learning progress reports, teacher comments, class interaction details, homework submissions, exam results, project reports, academic essays, and research outcomes.

Financial Information: For handling tuition payments, scholarship applications, and other financial transactions, we securely collect and store bank account information, credit card numbers, billing addresses, financial transaction records, payment receipts, and issued invoices.

Website Access and Technical Data: We automatically collect data about website visits including date and time, IP addresses, geographic locations, browser types, device models and operating system versions, browsing history, page stay durations, interaction behaviors (clicks, downloads), as well as data generated from Cookies and other tracking technologies.

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2. Purpose and Use of Information

Personalized Educational Services and Academic Support: Including course registration, tutoring, academic consulting, student progress tracking, and academic outcome management.

Account Management and Technical Support: Creating and managing user accounts, providing identity verification, ensuring account security, offering technical support, and responding to user inquiries.

Financial Processing and Management: Handling tuition settlements, scholarship and financial aid disbursements, financial management, generation of financial reports, and related audit activities.

Website Maintenance and User Experience Optimization: Analyzing user behavior and feedback, optimizing website structure, functionality, content, ensuring network security and system stability.

Notifications and Marketing Communications: Sending essential service notifications (course schedule changes, school announcements) and marketing information, strictly with user consent.

Legal and Regulatory Compliance: Fulfilling Canadian federal and provincial legal requirements for record keeping and reporting, cooperating with investigations or audits by courts, governments, or regulatory bodies.

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3. Information Sharing and Disclosure

Educational Partners and Institutions: Necessary student academic data shared with external teachers, educational consultants, accreditation bodies, and partner institutions.

Service Providers and Technical Support Vendors: Sharing essential information with trusted third-party technology companies, payment platforms, and data analytics agencies to facilitate payment transactions, website maintenance, and data analysis.

Legal Obligations and Public Safety: Information disclosure according to court orders, governmental investigations, regulatory requests, or emergencies protecting student or public safety.

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4. Security Measures for Information Protection

Data Encryption during Transmission and Storage: Utilizing industry-standard SSL/TLS technology for secure data transmission, with sensitive data (like financial details) securely encrypted.

Data Access Control: Strict permissions management ensuring data access exclusively by authorized personnel, with regular audits of data access.

Network and Infrastructure Security: Regular security audits and vulnerability scans on servers and networks, promptly patching identified vulnerabilities.

Employee Training and Awareness: Regular data security and privacy protection training for all employees to enhance awareness and ensure accountability.

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5. Your Privacy Rights

Right of Data Access and Copy Requests: Users may request access and copies of personal data we store.

Right to Data Correction: Users can request correction or updates to incomplete, inaccurate, or outdated information.

Right to Data Deletion: Users can request deletion of their personal data within the scope permitted by law.

Right to Withdraw Consent: Users may withdraw previously provided consent for data use at any time.

Right to Refuse Marketing Communications: Users can opt-out of receiving any marketing communications from us.

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6. Protection of Minors' Information

Data Collection Authorization: Collection of information from students under the age of 13 requires explicit written authorization from parents or legal guardians.

Data Access and Management: Parents and guardians can review, manage, modify, or delete minors' personal information at any time.

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7. Data Storage Location and Retention Period

Data Storage Location: All data is securely stored within Canada or in legally compliant secure data centers.

Data Retention Period: Data is retained only for the duration necessary to achieve collection purposes and fulfill legal and regulatory requirements, after which it is securely deleted or anonymized.

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8. Updates and Notifications of Privacy Policy

Regular Review and Updates to the Policy: Periodic review and updating of the privacy policy to reflect changes in legal, technical, or business environments.

Notification of Significant Changes: Users are notified in advance of any significant changes via website announcements and email.

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How to Contact Us

LOLart Academy

Email: privacy@lolart.ca
Phone: +1 (416) 250-8110 Ext.201
Address: 920 Yonge St, 7th Floor, Toronto, ON, M4W 3C7

 

We will respond promptly and attentively to your inquiries and requests.